Palkovits-Rauter, SilkeSilkePalkovits-RauterWimmer, Maria A.Maria A.Wimmer2023-06-012023-06-012003EGOV 2003: Electronic Government, 213–219978354040845197835404523930302-97431611-3349https://people.hochschule-burgenland.at/handle/20.500.11790/3710enProcesses in e-Government – A Holistic Framework for Modelling Electronic Public ServicesBuchbeitrag10.1007/10929179_39