Eschenbach, SebastianSebastianEschenbachRiedl, DorisDorisRiedlSchauer, BettinaBettinaSchauer2015-11-072015-11-072006-12-01In: Practical aspects of knowledge management, 49-60978-3-540-49998-50302-9743http://permalink.obvsg.at/AC05762742http://hdl.handle.net/20.500.11790/21The paper proposes a new practical two step approach towards higher knowledge work productivity. Step one is based on a Knowledge Intensity Matrix adapted from Porter and Millar and allows for an assessment of the relevance of knowledge work for a particular company or strategic business unit. Step two identifies work effectiveness - rather than efficiency - as the decisive factor of knowledge work productivity and takes up Willke's systemic understanding of knowledge management to propose a process oriented analysis of knowledge work effectiveness, which results in suggestions of how to increase knowledge work productivity.eninfo:eu-repo/semantics/closedAccessinfo:eu-repo/semantics/conferenceObject10.1007/11944935_5