Palkovits-Rauter, SilkeSilkePalkovits-RauterRapp, AndreasAndreasRapp2023-06-012023-06-012004EGOV 2004: Electronic Government, 93–96978354022916297835403007860302-97431611-3349https://people.hochschule-burgenland.at/handle/20.500.11790/3708enComprehensive Process Management in Public Administrations – A Case StudyBuchbeitrag10.1007/978-3-540-30078-6_15